Vehicle pickup
We do offer such a service; however, it needs to be agreed upon 48 hours before vehicle pick up, and it is charged per our additional services price list.
We accept: Visa, MasterCard.
You can use a prepaid card in your name or cash as long as you purchase one of our protection package: SCDW, MEDIUM OR FULL INSURANCE
Rental services are paid at the pick up of the vehicle.
Authorization or deposit is a temporary reservation of funds that guarantees payment of rental services and possible added expenses. The height of the deposit depends on the vehicle category, rental period, and insurance packages.
You can as long as you purchase one of our protection package: SCDW, MEDIUM OR FULL INSURANCE.
- Loss or theft of luggage and or personal items from the vehicle
- Parking tickets or fines, traffic violations and such
- Costs due to refuelling with the wrong fuel type
- Expenses for lost, stolen or damaged car keys
- Expenses for lost, stolen or damaged car documents
- Expenses due to negligence – empty battery
- Expenses due to damage to the car’s interior
- Costs of lost equipment (spare tire, tire repair kit, bunker shelves, document etui, driver’s manual)
- Expenses due to damage to additional equipment
- Expenses due to car misuse
- Expenses due to ignoring instruction for car maintenance stated in the cars service book
- Expenses to the vehicle under the influence of alcohol or drugs
- Costs of car extraction from inaccessible areas (e.g. extraction from mud due to traveling outside regular road infrastructure)
- Expenses incurred by using dirt roads
- Expenses incurred by car racing or cars participation in sport events
- Expenses due to overburdening the car with people or cargo
- Damage costs caused by a person not stated in the contract as the main or additional driver
- Costs created in cases when the main driver or additional driver stated In the rental contract does not have a valid driver’s licence or has a ban on driving motor vehicles
Other: damaged windscreen wipers or locks, loss or theft of outside parts of the vehicle without a police record, damage costs incurred by usage of roof carriers or luggage on carriers, damage caused by improper handling of luggage and or putting cargo or luggage on the roof, hood etc., as well as expenses caused by ignoring sound and visual warnings of the vehicle.
You are not obliged to take our collision damage waiver or insurance packages, however, in case of an event that results in damage to the vehicle, you will be charged for the amount in accordance with the damages defined in the “Damage Matrix” document.
If you however do have insurance from another company, via your credit card or agency from which you reserved the vehicle, insurance excess is applied according to the vehicle category, since it is still not direct insurance. At vehicle drop off we will submit to you copies of the documentation of the event that occurred (Police report and repair authorization if we have it at the moment).
With additional insurance; you can decrease your personal responsibility in case of vehicle damages. It can be either reduced or completely removed. Insurance excess depends on the vehicle category, chosen package and the amount of days the vehicle is rented for. You can check the price of additional packages during the reservation process.
- SCDW (Super Collision Damage Waiver) is additional insurance which buys out the excess (participation in damage) done on the vehicles body.
- CDW+ (Collision Damage Waiver Plus) is additional insurance which buys out a part of the excess for damages done on the vehicles body.
- WUG (Wheels Undercarriage and Glass protection) is additional insurance which buys out the excess for damages done to the wheels, underside and glass.
The time for the return of the deposit to your account can last from 48 hours to 30 days and it depends on your credit card and bank.
The vehicles are provided on a same to same fuel lever policy. Please return the fuel tank with the same amount you picked up the vehicle with.
Of course, you can add up to 3 additional drivers per contract. Please check the additional costs in our pricelist.
We offer you the freedom to travel according to your plans. Should you wish to travel outside Romania's borders an additional cross-border tax will be charged. *Cross Border Rentals are NOT allowed to: Ukraine, Moldova, Russia.
Our regular offer does not have a limit on the mileage. In case of special offers the limit on the mileage is always clearly stated.